A Zero Tolerance Policy towards violence, threatening and abusive behaviour is now in place throughout the NHS. The staff at the practice has a right to carry out their work in an environment free from such behaviour.
The practice does not tolerate violence or aggression. A patient committing an act of violence or aggression will be reported to the police and he/she will be removed from our list of patients. Therefore all patients are asked to be courteous to all staff at all times.
We’d like to thank our patients for their patience and understanding through what has been a difficult 18 months. Through hard work and good risk management, our doors have been open throughout the pandemic.
Nationwide, GP surgeries are experiencing increased demand for our services and we know it can be frustrating when appointments are in short supply.
We would like to take this opportunity to remind you that our staff are doing their best to help you, will often go the extra mile, and do not deserve to be spoken to in a rude or offensive manner.
We take abuse of our staff very seriously and will not tolerate it.
Please treat our team with the kindness and understanding that you expect in return.