Patient Services Advisor

We are seeking 2 part-time motivated and proactive Patient Services Advisors to work in our busy reception team at Burdwood Surgery.

Successful applicants will join an established and friendly team of 8, supported by a dedicated Reception Manager and wider Management Team. You must be a team player, willing to learn and looking for a fresh and rewarding challenge.

You will be the first point of contact for patients and visitors coming into the surgery so excellent communication skills and resilience is essential. The role also requires the efficient undertaking of all administrative duties, using both manual and online services.

We have 2 positions available, each for 17 hours per week, which consist of 2 morning shifts and 1 afternoon shift. The patterns are based on the needs of the business and are not able to be altered.

The working patterns are:

• 17 hours – Tuesday 1:45pm to 6:45pm, Thursday 7:45am to 1:45pm, Friday 7:45am to 1:45pm
• 17 hours – Tuesday 7:45am to 1:45pm, Thursday 7:45am to 1:45pm, Friday 7:45am to 6:45pm

The role of Patient Services Advisor is very varied and involves, but is not limited to, the following:

• Welcoming patients and visitors to Burdwood Surgery,
• Aiding anyone who comes into the surgery,
• Signposting patients to the correct professional to get them the appropriate care for their problem or concern,
• Promote, advise and assist patients accessing services via our online portals (Anima),
• Contact patients to book follow-up appointments in line with practice processes and policies,
• Speaking to patients face-to-face and over the telephone, helping them with a wide range of enquiries and queries,
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or via online providers, to ensure that they receive a positive experience of care when they contact or present at the Burdwood Surgery.

The role can be challenging but varied and full training will be provided. We support our Patient Services Advisors to take on additional responsibilities with additional training to expand their knowledge and skills.

Candidates must have previous experience in a customer-facing role and be able to demonstrate excellent communication skills, plus the ability to work as part of a team. Previous experience in a healthcare role would be desirable.

A full job description and person specification can be provided on application.

Apply for this role here.